How Flashfood works
- How can you reach us?
- Can I request Flashfood in a store near me?
- What is Flashfood?
- How does Flashfood help the environment?
- How do I use Flashfood?
- How do I create an account?
Refunds
- A refund shows on my receipt in the app, but I can’t find it on my bank statement
- What is your refund policy?
- I need to cancel my order
- I missed my pick-up
- I purchased items at the wrong store
- The item displayed in the app does not match what I received
Frozen items
- What type of fruit is included in the Frozen Mixed Berries?
- What are the frozen fruits and cheeses being sold on Flashfood?
- Can I expect the same portion sizes or weight with frozen items as fresh ones?
- What kind of packaging is used for fresh-to-frozen items?
- Are items flash-frozen or just stored in a regular freezer?
- Which items are fresh-to-frozen?
EBT
- My EBT card isn’t showing as a payment method
- Does Flashfood accept Snap EBT
- Which stores accept EBT cards?
- What is EBT?
- Who can use EBT SNAP on Flashfood?
- How can I add my EBT card?
My profile
- Where is the app menu located?
- How do I change my privacy choices?
- What are the privacy updates?
- I want to exercise my Privacy rights
- I picked up my order but it’s still showing in my pick-up tab
- How do I reset my password?
Payment issue
App issue
- Changes to app versions we support
- Changes to the operating systems we support
- My app isn't working
- Can I use Flashfood on my computer?
- Incorrect amounts on "My Savings" tab
- I cannot find any location near me! My map is not working properly! (Apple iOS )
Referrals
Store Loyalty Programs
- How do store loyalty programs work with the Flashfood app?
- How do I view, change, or delete my linked loyalty program information?
- When and how are Store Loyalty points awarded?
- I forgot to add my loyalty card before I placed an order, can I still get points?
- Can I pay for my Flashfood order with store loyalty points?
- Can I have multiple Store Loyalty programs in my account?