I wasn't able to pick up my items

Oh no! 

As we deal with items with a short shelf life, we strongly urge you to pick up your orders by the pickup date to avoid them ending up in landfills! 

We don't typically refund for missed pickups, but, we can make the rare exceptions. Please reach out to our customer experience team through our help desk (Don't forget to include a screenshot of your receipt (available in the "Receipt" tab of the app))