I wasn't able to pick up my items

Oh no!

As we deal with items with a short shelf life, we strongly urge you to pick up your orders by the pickup date at the latest to avoid them ending up in landfills!

We don't typically refund for missed pickups, but, we can make the rare exception.

Please reach out to our amazing support and success team through the ‘Help’ tab found in the app or by submitting a request. You can also start a chat with us through the Chat bubble found at the bottom right of our website.

Don't forget to include a screenshot of your receipt (available in the "Receipt" tab of the app).