I bought a frozen item and found out it was spoiled after I thawed it. Can I still ask for a refund after the 14 day window has passed?

Yes, you can but please be aware that we have a 14-day refund policy that does apply to frozen items.

If you do find your frozen item is spoiled and 14 days have passed since you made your purchase, please make sure you attach pictures as we continuously share feedback with stores who like to be kept in the loop.

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