Delayed on refund resolution

On September 16, I made a purchase over Flashfood app from No-frills. When I came to pick up my items, I was told the entire box was molded and items are not available. On the same day, I immediately opened a refund request. AI response from Flashfood requested for more information. 

I sent all that was asked. And since then, no response from Flashfood.

I send several follow ups, and silence.

Almost 1 month gone, no response or resolution.

I conclude, that Flashfood business became extremely toxic.