Excessive service fee.
Your new minimum service fee of $1.00 is crazy. I often buy items for a few dollars (salads, cookies, etc). You have to buy them one at a time because if you build an order of say 3 items, and one sells out before you check out, your system just shuts down the entire order. You have to keep removing items until you find the sold out item. So adding $1.00 per order eliminates most of the savings. So, why should I bother, and more food will end up in the garbage!
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Comments are right. Service fee too high for single item purchase.
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