Quality of item(s) is poor

Items posted on the app will have a slightly shorter shelf life and may be imperfect in terms of shape and colour, but we do quality check foods with the help of each grocery store departments prior to items being posted on the app. However, sometimes an item or two sneaks onto the app that shouldn’t.

If you feel that the item(s) that you purchased were spoiled or inedible, then we’d be happy to take a look at how we can turn it around for you.

Please reach out to our amazing support and success team through the ‘Help’ tab found in the app or by submitting a request. You can also start a chat with us through the Chat bubble found at the bottom right of our website

Don't forget to include a screenshot of your receipt (available in the "Receipt" tab of the app).