There may be slight differences between the product seen on the app and the physical product you receive in-store.
However, if you feel your product is very different or was misrepresented in the image presented on the app, then we’d be happy to take a look at it for you.
Please reach out to our amazing support and success team through the ‘Help’ tab found in the app or by submitting a request. You can also start a chat with us through the Chat bubble found at the bottom right of our website
Don't forget to include a screenshot of your receipt (available in the "Receipt" tab of the app).