One (or more) of my items were missing!

We're sorry to hear that!

We're committed to providing our customers with a seamless experience, and will do our best to turn things around!

If for some reason, your items are missing, reach out to us directly for help. The store isn’t obligated to provide substitutes or refunds so it’s on us to help you out.

We provide refunds for eligible orders within 14 days after you make a Flashfood purchase, so please make sure you reach out within that timeframe.

Please reach out to our amazing support and success team through the ‘Help’ tab found in the app or by submitting a request. 

We are currently experiencing a high volume of tickets which cause some delay in getting back to our shoppers. We're sorry! We're doing our best to get back to you within 3-5 business days.