We're sorry to hear that!
We're committed to providing our customers with a seamless experience, and will do our best to turn things around!
Please reach out to our amazing support and success team through the ‘Help’ tab found in the app or by submitting a request. You can also start a chat with us through the Chat bubble found at the bottom right of our website
Don't forget to include a screenshot of your receipt (available in the "Receipt" tab of the app).