I can't find my receipt!

It is closer than you think! Do not worry! We’ll show you how!    

In order to find your receipt you can follow these simple steps:

1. Open the app.

2. On the home screen please locate the menu button on the top left corner of your app. (If you can’t find it try switching to another tab, normally it will appear while you are on the Explore   or Savings   tab.)

3. Press it to enter the app menu.

4. While on the menu the find and tap on the “Receipts” tab. It will take you to another window where you can check an overview of all your receipts.

When you tap on the one you want it will open up a copy of your receipt with the order number, payment details and product details (Small tip: a screenshot of this copy is what you would send us along with your request)

If you prefer visual instructions (I know, I don’t like to read either   ) here is a little clip that would show you what to do: